Refund policy
Return & Refund Policy
At HIGHRA, we strive to ensure that every customer receives premium-quality spices and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition as received.
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The product must be returned in its original packaging with tags intact.
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A valid receipt or proof of purchase is required.
To initiate a return request, please contact our customer support team at:
Our team will guide you through the return process.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
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a damaged item,
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a defective product, or
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the wrong item,
please contact us as soon as possible with clear photos/videos of the product. For faster resolution, we strongly recommend recording an unboxing video while opening the package.
Once verified, we will evaluate the issue and provide a suitable resolution.
Non-Returnable Items
Certain items are not eligible for return, including:
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Perishable goods
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Customized or personalized products
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Personal care items
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Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for a return, please contact us before placing your request.
Exchanges
If you would like to exchange a product, the quickest method is to return the original item first. Once the return is approved, you may place a new order for the desired product.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund.
If approved:
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Refunds will be processed to your original payment method.
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The amount will typically reflect within 7 business days, depending on your bank or payment provider.
For any refund-related queries, please contact: